Tuesday, May 20, 2014

Customer Testimonial

            Living with a disability is difficult.  Many individuals coping with disabilities require special – and often expensive – equipment just to do the regular things we take for granted.  They depend on that equipment with their livelihood.  And when that equipment goes bad, they are often left without recourse.
            Justin D. found himself in that position some years ago when his out-of-date hearing aids began to fail.  Justin has a hearing impairment that has lead him to be classified as legally deaf.  Without his hearing aids, Justin can’t drive, can’t work, can’t support himself in this world.  Because of his powerlessness in the face of his condition, Justin began suffering from depression and sank deeper into despair.
            Justin eventually discovered that the government offered a disability tax credit for individuals in just his situation.  Happily, he began the application process only to be denied any assistance.  He tried again and again to no avail and eventually gave up all hope.
            While surfing the web one day, Justin stumbled upon a website forum where people with disabilities (and the families that support them) gather together to talk about their problems and lean on each other for support.  The forum was located on the website for the National Benefit Authority.  In his conversations with other members of the forum, Justin discovered that applying for disability benefits and disability tax credits can be unduly complicated.  If one small thing is out of place, the application is turned down.  Justin figured that was probably what had happened in his case.
            When he asked forum participants where he could get help with the application process, everyone pointed Justin to the forums home page and encouraged him to contact the National Benefit Authority for help.
            Not expecting any results – but willing to try again – Justin contacted the National Benefit Authority and took advantage of their free consultations.  He found their dedicated Benefit Specialists to be very knowledgeable and highly trained.  For the first time in a long while, Justin felt optimistic about his chances.
            The National Benefit Authority helped Justin assemble the pertinent information, complete the arduously long forms correctly and without error, and file the application(s) on time and with the proper agency.
            A few weeks later, Justin was overjoyed to find that his application for a disability tax credit had been approved.  Justin was now able to take the money he saved from the tax credit and purchase his much-needed hearing aides.  Now Justin could drive, work, and support himself once again.
            Justin is incredibly grateful for the help the National Benefit Authority provided.  He still participates in the NBA’s disability forum where he shouts praise for the NBA whenever he can.  At least once a week, Justin also makes use of the NBA’s disability blog to learn more about the resources available to Canadians with disabilities.

            If you are a Canadian suffering from a disability - or a family member supporting someone who is – and would like to find out if there are resources available for you, contact the National Benefit Authority for a free consultation.

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